Online Shop - Shipping & Returns Policy

 

Shipping

1. All goods shown as “in stock” will be shipped within 24hrs of receiving cleared payment, excluding weekends and bank holidays.

2. Items within the UK will be shipped fully insured, free of charge.

3. We do not ship to locations outside of the United Kingdom.

4. Deliveries will usually require a signature on receipt.

5. Once Delivery has been arranged the delivery address cannot be changed.

6. In the event that you supply an incorrect address in part or in full, and successful delivery is made (to the incorrect address) we will be unable to do anything further and you will not qualify for a refund. Therefore, we urge you to double check your address details before submitting them.

7. Tracking numbers and details are available upon request.

8. We reserve the right to cancel any order without prior permission or contact.

9. Should your purchase be lost or damaged in transit you will be offered a refund or exchange.

10. On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holders billing address even if an alternative address for delivery has been given.

 

Returns

If for any reason you are unhappy with your purchase, we will accept your item back under the following conditions:

1. Your purchase must be unused.

2. Your purchase must be returned in its original packaging and include all the original parts

3. You have contacted us in writing or via email prior and we have agreed to accept your item back

4. You will be issued a return code upon doing so

5. Should you not adhere to this criteria your return will not be accepted and you will be liable for all resulting cost of returning the item to you.

 

Returns Contact Information

Please email returns@openbynature.com or write to Open by Nature Limited, 112-114 High Street, Rickmansworth, Hertfordshire, WD3 1AQ.