Online Shop - Terms & Conditions

 

1 Formation of the contract

1.1 These terms of sale apply to all goods supplied by Open by Nature Limited, registered in England and Wales no. 6863835.

1.2 No contract exists between you and Open by Nature Limited for the sale of any goods until Open by Nature Limited has received and accepted your order and sends you confirmation by email to email address you have given. Once we do so, there is a binding legal contract between us.

1.3 The contract is subject to your right of cancellation (see below).

1.4 Open by Nature Limited may change these terms of sale without notice to you in relation to future sales.

 

2 Description and price of the goods

2.1 The description and price of the goods you order will be as shown in our current catalogue, price lists or on our web site at the time you place your order.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3 Every effort is made to ensure that prices shown in our current catalogue or shown on our web site are accurate at the time you place your order. If an error is found, the price list we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, the we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4 In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of the web site about delivery.

2.5 The price of the goods and delivery charges are inclusive of VAT.

 

3 Payment

3.1 Payment for the goods and delivery charges can be made by any method shown below:

paypalpayment

 

4 Delivery

4.1 The goods you order will be delivered to the address you give when you place your order through PayPal. A detailed summary of our charges can be found within the delivery section of this site

4.2 If delivery cannot be made to your address, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for delivery.

4.3 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

4.5 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

 

5 Your right of cancellation

5.1 You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays

5.2. To exercise your right of cancellation, you must give written notice to us by email at returns@openbynature.com giving details of the goods ordered and (where appropriate) their delivery.

5.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the us at your own cost. The goods must be returned to the address given by us at the time of the returns enquiry. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

5.4 Once you have notified the us that you are canceling the contract, the we will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

5.5 If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

5.6 You do not have the right to cancel the contract if the order is for earrings or any other pierced products.

 

6 Warranty

6.1 All goods supplied by us are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow the our instructions, or any alteration or repair carried out without our approval.

6.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods please email customerservices@openbynature.com

 

7 Data protection

7.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we not be liable for unauthorised access to information supplied by you.

 

8 Applicable law

8.1 These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

 

Open by Nature Limited

112-114 High Street

Rickmansworth

Hertfordshire

WD3 1AQ